Last updated: 17.06.2026

Welcome to ASHENROC. These Terms of Service explain the rules for using our website, placing orders, purchasing products, and interacting with our brand. By accessing our website or buying from us, you agree to these Terms. Please read them carefully before using our website or placing an order.

 About Us

ASHENROC is a gym and fitness brand offering products such as gym clothing. Our business details are as follows: Business name: ASHENROC

 Email: ashenrocsupport@gmail.com  Website: ashenroc.com

 Use of Our Website

You agree to use our website only for lawful purposes. You must not use our website in a way that could damage, disable, overload, or affect the security of the website. You must not attempt to gain unauthorised access to our website, customer accounts, payment systems, or any other systems connected to our business. You are responsible for making sure that any information you provide to us is accurate, complete, and up to date.

 Products and Product Information

We do our best to make sure that all product descriptions, images, prices, sizes, colours, and availability details are accurate. However, colours may appear slightly different depending on your device screen, and small differences may occur between product images and the actual product. We may update, change, or remove products at any time without notice. Product availability is not guaranteed until your order has been accepted and confirmed.

Orders

When you place an order on our website, you are making an offer to buy the products in your basket. After you place an order, you may receive an order confirmation email. This does not always mean your order has been accepted. We reserve the right to refuse, cancel, or limit an order where there is an error, suspected fraud, stock issue, payment problem, pricing mistake, or other reasonable business reason. If we cancel an order after payment has been taken, we will refund the amount paid.

 Prices and Payment

All prices are shown in [EUR/GBP/USD] and include applicable taxes unless stated otherwise. Delivery costs, customs charges, duties, or other fees may be added at checkout where applicable. We may change our prices at any time, but changes will not affect orders that have already been accepted. Payments are processed securely through third-party payment providers such as Stripe / PayPal / Shopify Payments / other provider. We do not store your full card details on our own systems.

Delivery

We aim to process and dispatch orders within the timeframe shown on our website or at checkout. Delivery times are estimates only and may vary depending on the courier, destination, customs delays, public holidays, or other circumstances outside our control. You are responsible for providing the correct delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by you. Risk in the products passes to you once the products are delivered to the address provided.

Returns and Refunds

Returns and refunds are handled in line with our Return & Refund Policy. For most online purchases in Ireland/EU, customers have the right to cancel within 14 days of receiving the goods, unless an exception applies. Refunds must generally be issued within 14 days of cancellation, although we may wait until we have received the returned goods or proof that they have been sent back.

Returned items must be unused, unworn, unwashed, in their original condition, and with tags attached unless the item is faulty. Some products may not be returnable for hygiene or safety reasons once opened or used. These exclusions do not affect your rights if an item is faulty, damaged, or incorrectly supplied.

Discount Codes and Promotions

Discount codes, promotional offers, and sale prices are subject to the terms stated at the time of the offer. Discount codes may be limited to certain products, dates, customers, or order values. Unless stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, or applied to previous orders. We reserve the right to cancel or refuse a discount code where it has been misused, shared without permission, or used in breach of these Terms.

 Gift Cards

Gift cards, if offered, may only be used on our website and are not exchangeable for cash. Gift cards should be treated like cash and kept secure. We are not responsible for lost, stolen, or unauthorised use of gift cards unless required by law. Gift cards may have an expiry date where permitted by applicable law, and any expiry date will be shown at the time of purchase.

 Account Registration

You may be able to create an account on our website. You are responsible for keeping your login details confidential and for all activity under your account. You must contact us immediately if you believe your account has been accessed without permission. We may suspend or close an account if we reasonably believe it has been used fraudulently, unlawfully, or in breach of these Terms.

 Customer Reviews and User Content

If you submit a review, photo, comment, or other content to us or tag our brand on social media, you confirm that the content is your own and does not infringe the rights of any third party. You allow us to use, share, repost, display, or publish that content for marketing and promotional purposes, unless you tell us otherwise. We may remove or refuse to publish content that is offensive, misleading, unlawful, abusive, or inappropriate.

 Intellectual Property

All content on our website, including logos, brand names, product images, text, graphics, designs, videos, and other materials, belongs to [Brand Name] or our licensors. You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without our written permission. Using our website does not give you ownership of any intellectual property rights belonging to us.

 Limitation of Liability

We are responsible for losses that are a direct and foreseeable result of our breach of these Terms or our negligence. We are not responsible for indirect losses, loss of profit, loss of business, loss of opportunity, loss of data, or other business-related losses. Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, death or personal injury caused by negligence, or your legal consumer rights.

Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control. This may include courier delays, customs delays, strikes, supply chain issues, extreme weather, technical failures, internet outages, changes in law, government action, or other events beyond our control. Where this happens, we will try to contact you and reduce the impact where reasonably possible.

 Privacy

Your personal information will be handled in line with our Privacy Policy. Our Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and what rights you have.

 Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the “Last updated” date at the top of this page. The Terms that apply to your order will be the Terms in place at the time you placed the order, unless a change is required by law or government authority.

 Governing Law

These Terms are governed by the laws of Ireland, unless another country’s consumer protection laws apply to you by law. If you are a consumer, you may also have rights under the laws of the country where you live. Nothing in these Terms affects your statutory consumer rights.