Last updated: 17.06.2026

This Privacy Policy explains how ASHENROC collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our brand. By using our website, you agree to the terms of this Privacy Policy.

Who We Are

ASHENROC is responsible for how your personal information is collected and used. Our business details are as follows: Email: ashenrocsupport@gmail.com  Website: ashenroc.com

 Information We Collect

We may collect personal information that you provide to us when you use our website, place an order, create an account, sign up to our mailing list, contact customer support, or request a return or refund. This information may include your name, email address, phone number, billing address, shipping address, order details, payment-related information, customer support messages, return and refund details, and marketing preferences.

We may also collect certain information automatically when you visit our website. This may include your IP address, browser type, device type, pages visited, time spent on our website, referring website or source, and cookie or tracking information.

Payments are processed securely by third-party payment providers such as Stripe / PayPal / Shopify Payments / other provider. We do not store your full card details on our own systems.

 How We Use Your Information

We use your personal information to process and deliver your orders, take payments, send order confirmations and shipping updates, manage returns, refunds, and exchanges, respond to customer support enquiries, manage your account if you create one, send marketing emails where you have agreed to receive them, improve our website and services, prevent fraud, protect our business, and comply with legal, tax, accounting, and regulatory obligations.

 Legal Basis for Using Your Information

We only use your personal information where we have a lawful reason to do so. We use your information to process orders and payments because it is necessary to fulfil our contract with you. We use your information for customer support, fraud prevention, and improving our services where we have a legitimate business interest. We use your information for marketing emails where you have given consent. We also use certain information where required to meet legal obligations, such as tax and accounting requirements.

 Marketing Communications

We will only send you marketing emails if you have agreed to receive them or where we are otherwise allowed to do so by law. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at our email address. Unsubscribing from marketing emails will not stop essential service emails, such as order confirmations, delivery updates, or messages about your order.

 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to make the website work properly, remember your preferences, analyse website traffic, improve your shopping experience, and support advertising or retargeting campaigns. Some cookies are necessary for the website to function, while others may require your consent. You can manage your cookie preferences through our cookie banner or through your browser settings. For more information, please see our Cookie Policy.

 Who We Share Your Information With

We may share your personal information with trusted third parties who help us operate our business. These may include payment providers, delivery and courier companies, website hosting providers, ecommerce platforms, email marketing platforms, analytics providers, customer support tools, accountants, legal advisers, professional service providers, regulators, or authorities where required by law. We only share the information needed for these services to be provided.

 International Transfers

Some of our service providers may process personal information outside Ireland, the European Economic Area, or the United Kingdom. Where this happens, we will take appropriate steps to protect your personal information in line with applicable data protection laws.

 How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy. Order records may be kept for tax, accounting, and legal purposes. Customer support messages may be kept for as long as needed to resolve the issue and maintain business records. Marketing preferences are kept until you unsubscribe or withdraw consent. Website analytics data is kept for the period set by the analytics tool being used. Account information is kept until your account is deleted or the information is no longer needed.

Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, object to certain processing, restrict how we use your information, withdraw consent at any time, request a copy of your data in a portable format, and complain to a data protection authority.

To exercise your rights, please contact us at ashenrocsupport@gmail.com. If you are based in Ireland, you can also contact the Data Protection Commission.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website, payment system, or online service is completely secure. You are responsible for keeping your account login details confidential.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. If the changes are significant, we may notify you by email or by placing a notice on our website.